PRIVACY POLICY
This Privacy Policy explains how Arachne™ (“we,” “our,” “us”) collects, uses, and protects your personal information through our website, https://www.arachne.com (“Website”). By using the Website, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect both personal and non-personal information in the following ways:
PERSONAL INFORMATION
When you place an order, create an account, or contact us, you may provide:
Full name
Email address
Shipping and billing addresses
Phone number
Date of birth (if requested)
Payment details
Loyalty program preferences
AUTOMATICALLY COLLECTED DATA
We automatically collect usage data such as:
IP address
Device type
Operating system
Browser type
Site usage patterns (via cookies or similar tech)
2. HOW WE USE YOUR INFORMATION
We use your information to:
Process orders and fulfill deliveries
Communicate about your order or account
Improve site performance and user experience
Personalize content and recommendations
Provide customer service
Send product updates, offers, or newsletters (only if you’ve opted in)
Support secure payment processing
3. SHARING YOUR INFORMATION
We never sell or rent your personal data. We only share your information:
With trusted service providers (e.g., payment processors, fulfillment partners)
When required by law or legal process
To prevent fraud or protect our rights
Personalize content and recommendations
In the event of a merger, acquisition, or sale of assets
4. SECURITY
We use SSL encryption and industry-standard security practices to keep your data safe. While no system is 100% secure, we take all reasonable precautions to protect your information. You are responsible for keeping your password confidential.
5. COOKIES & TRACKING
Cookies help us improve your experience by remembering preferences and analyzing site traffic. You can disable cookies in your browser settings, but some features may not work properly.
6. ACCESS & CONTROL
You may access, correct, or delete your personal information at any time by logging into your account or contacting us at: the_assist@arachne.com. We may verify your identity before making changes.
7. THIRD-PARTY LINKS
Our Website may include links to external sites. We’re not responsible for their content or privacy practices. Please review their policies before submitting information.
8. CHILDREN’S PRIVACY
Our Website is not intended for use by anyone under the age of 13. We do not knowingly collect personal data from children.
9. POLICY UPDATES
We may update this Privacy Policy at any time. If we do, we’ll post the revised policy here with the effective date at the top. Continued use of the Website after changes are made constitutes acceptance.