Orders are typically processed within 3 to 4 business days.

After processing, shipping days are based on the shipping method selected at order checkout and ship to location.

After placing your order, you'll receive a confirmation email or text. Once your order is shipped, a shipping confirmation will be sent with a tracking number and a link to track your package.

Click the tracking link to view real-time updates from the shipping carrier UPS

You can also use Shopify Shipping; you’ll be directed to a Shopify-hosted tracking page.

Arachne LLC partners with UPS to provide reliable and efficient delivery options.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed during checkout. Estimated delivery times based on the selected method are:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Overnight Shipping: 1 business day

Please note that delivery estimates begin after your order has been processed.

Not yet but stay tuned! For now, we ship only within the U.S.

Reach out to customer support as soon as possible. We’ll do our best to assist, but we can’t guarantee changes once your order has been processed.

Return Policy

We're here to help! If your item arrives damaged, contact us within 14 days of receipt with photos of the damage and proof of purchase. We'll send you a replacement on a case-by-case basis.

For any questions or concerns about shipping or returns, please reach out to us via email at the_assist@arachne.com

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and convenient checkout experience.

Make sure your billing address matches what’s on file with your credit card
Double-check your card details (number, expiration date, CVV)
Ensure your card hasn’t expired
Contact your bank to check for holds or restrictions
Try a different payment method if needed.

Yes! We offer digital gift cards—perfect for any occasion. Click here to choose your amount and send instantly.

Just enter your code at checkout, and your discount will be applied.

Check out our detailed guide on our How to Clean Your Hairbrush page.

It’s not broken—simply find the seam or opening on the link and push it back together. Your brush bag will be perfectly secure!

For nylon pins or charcoal-infused pins, take a hairdryer and apply heat to the pins. Hold the hairdryer about 6 inches away from the hairbrush, and you’ll see the pins straighten back into their original position.